Call forwarding is a feature that "forwards" incoming calls to a different number. When enabled, these calls will ring directly to the number configured as the Call Forwarding Target instead of your desk phone. If you are looking to have multiple numbers ring (like a desk and a cell phone) then go here--Simultaneous Ring. Please note, however, calls that go unanswered before your Ring Timeout elapses will be delivered to your Unanswered destination, which is your T5 Telecom voicemail by default.
1. Log into the console at console.t5.io. If you are unsure how to log into the console go here (Console Access)
2. Select Answering Rules
3. Click on the pencil at the end of the answer rule line.
4. After clicking "edit", you will see a list of options. Below is a description of those options.
5. Check the box of the Call Forwarding description you would like to use.
6. After the Box is checked, you can type a name, extension or phone number (note extensions will only work for those on your same phone system).
Fields in the Add an Answering Rule Page
Field | Description |
Time Frame | Select the time frame when this answering rule will apply. |
Do not disturb | No phone rings, goes straight to voicemail if available. |
Call screening | Prompts caller to say their name, lets you screen the call before accepting. |
Call Forwarding Always | Immediately forwards to the number specified. See “Call Forward Drop-down Options” below. |
Call Forwarding On Active | Forward calls to the number specified when you have one or more calls active. See “Call Forward Drop-down Options” below. |
Call Forwarding When Busy | Forwards calls to the number specified when your extension has used all available call paths. See “Call Forward Drop-down Options” below. |
Call Forwarding When Unanswered | Forwards calls to the number specified if the call is not answered after the specified ring timeout. See “Call Forward Drop-down Options” below. |
Call Forwarding When Offline | Automatically forwards if your desk phone loses communication (such as during a power outage). See “Call Forward Drop-down Options” below. |
5. Check the box of the Call Forwarding description you would like to use.
6. After the Box is checked, you can type a name, extension or phone number (note extensions will only work for those on your same phone system).
- Note: When you put an extension in, it will give you options that apply to that extension
- Selecting user will allow you to forward a call to a specific user. This will obey the users answer rules.
- Selecting phone will forward calls to that users handset(s). This will not obey answer rules.
- Selecting voicemail will forward calls directly to that users voicemail.
7. When the Call Forwarding selections are made, please hit save.
